Communication With Patients Before an Operation: Their Preferences on Method of Communication

Abstract

Background: With the constantly evolving communication technologies, it is essential for all healthcare professionals to try utilising various methods in communicating with patients. This will lead to better healthcare outcomes and patient satisfaction. Objective: The aim of the study was to compare a patient’s preference to various communication methods regarding their appointments and to evaluate if we’re giving our patients an appropriate notice period prior to their operation. Methods: A questionnaire was given to 111 patients who underwent elective orthopaedic procedures. Results: Factors like age and gender affect the choice of communication method. Traditional letters still have a role or an older population aged 65 and over. However, younger patients showed higher preference for other communication methods such as phone calls, texts, and e-mails. Gender also had a role in choosing a preference where male patients chose a range of options whilst female patients preferred phone calls. Most patients stated they received an appropriate notice period, with 88% of patients stating they would like to be notified one-two weeks prior to their operation. Conclusion: More research needs to be conducted into using text messages and e-mails in communicating with elective surgical patients, in addition to implementing newer technologies like mobile phone applications and secure online messaging portals, as this has the potential to reshape the communication process with our patients and lead to better health outcomes and patient satisfaction.